Customer Support


We've made it easy to work with us when you need help. As your link to Customer Support, we can quickly connect you with the right person to address your needs. From pre-sales to orders to any questions you may have, we're there for you.


A Return Material Authorization (RMA) is required for all product returns including credit returns, advance replacements, warranty repairs,and non-warranty repairs.


The Terms and Conditions of Sale Policy explains the standard terms and conditions of sale for UTC Fire & Security Americas Corporation, Inc., products and services.