Return & Warranty Policy

​​​​​​Ple​​ase visit for the ​following information ​for UTC Fire & Security Americas Corporation, Inc:

  • ​Return & Warranty Policy
  • Terms and Conditions of Sale

The Return & Warranty Policy explains product returns, warranty repair/replacements, nonwarranty repairs, credit returns, advance replacements, and other matters. It also lists contact information for UTC Fire & Security cu​​stomer service centers, packaging and shipping requirements, and warranty periods by product category.

As stated in the Return and Warranty Policy, an RMA (return material authorization) is required for all product returns. To request an RMA, contact the appropriate customer service center listed in the Return and Warranty Policy or use the link below. You will need the following information:

• Original PO number
• SKU/part number
• Serial number

Click here to request an RMA online.


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